Volacgen Ltd, CP Volacgen ltd (volacgenltd.com) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: 100 Baker Street Marylebone London United Kingdom W1U 6WG This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.volacgenltd.com.
My card was charged twice by Volacgen Ltd, CP Volacgen ltd (volacgenltd.com) on the same day. I had to dispute it with my bank. Volacgen Ltd, CP Volacgen ltd (volacgenltd.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Easy to use platform|Full transparency|Comprehensive tools
Cons: Currency conversion fee exists
I closed a profitable position at Volacgen Ltd, CP Volacgen ltd (volacgenltd.com) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Full transparency|Fast support response
Cons: Limited demo account features|Live chat only during business hours
Opened my account with Volacgen Ltd, CP Volacgen ltd (volacgenltd.com) after a friend recommended them and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Portfolio tracking tools|Stable platform|Economic calendar
Cons: Email notifications too frequent
Volacgen Ltd, CP Volacgen ltd (volacgenltd.com) offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Real-time alerts|Professional team|Responsive team
Cons: Alert system is basic|Minimum deposit could be lower
Volacgen Ltd, CP Volacgen ltd (volacgenltd.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Wide product range|Customizable dashboard|Low minimum deposit|Dividend tracking
Cons: Spreads widen during volatile periods|Research section could be deeper
Volacgen Ltd, CP Volacgen ltd (volacgenltd.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Full transparency|Low minimum deposit|Educational resources
Cons: Live chat only during business hours
Where do I even begin with Volacgen Ltd, CP Volacgen ltd (volacgenltd.com)? since I retired last year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Two-factor authentication|Educational resources|Quick verification
Cons: No live chat on mobile|Inactivity fee applies after 12 months