VNBTC (vnbtc.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: +447704517633 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: vnbtc.com.
Where do I even begin with VNBTC (vnbtc.com)? since I retired last year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Quick verification|Good mobile app
Cons: Wish they had more educational resources
KYC with VNBTC (vnbtc.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Economic calendar|API access|Two-factor authentication|Professional team
Cons: Minimum deposit could be lower|Could offer more webinars
VNBTC (vnbtc.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Dividend tracking|Regular platform improvements|Multiple order types
Cons: Slow to add new assets|Desktop app not available on Linux
VNBTC (vnbtc.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Portfolio tracking tools|Responsive team|Transparent fees|Full transparency
Cons: Search feature is basic|Currency conversion fee exists
VNBTC (vnbtc.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Detailed reporting|Fast support response
Cons: Help articles are sometimes vague
My card was charged twice by VNBTC (vnbtc.com) on the same day. I had to dispute it with my bank. VNBTC (vnbtc.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Dedicated account manager|Fast support response|Fast deposits|Comprehensive tools
Cons: Would like more payment methods|Search feature is basic
The only good thing about VNBTC (vnbtc.com) is that they remind you why regulation matters. I found them through a podcast recommendation. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Fast deposits|Full transparency|Regular updates|Segregated accounts
Cons: No crypto staking|Could offer more webinars
VNBTC (vnbtc.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Detailed reporting|Professional team
Cons: Slow to add new assets