virtualcapitaltraders.com has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: virtualcapitaltraders.com.
Do not be fooled by the professional-looking website. Behind the scenes, virtualcapitaltraders.com is disorganized and incompetent. I found them after reading several online reviews and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Multi-device support|Helpful community forum|API access|Great customer service
Cons: Search feature is basic
virtualcapitaltraders.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Social trading features|Dividend tracking|Copy trading available|Educational resources
Cons: Currency conversion fee exists
My withdrawal from virtualcapitaltraders.com was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for the past year and a half of being strung along.
Pros: Easy withdrawals|Economic calendar
Cons: Nothing significant
Do not believe the bonus offer from virtualcapitaltraders.com. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after attending a webinar they hosted and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Intuitive for beginners|Multiple order types|Dedicated account manager|Competitive fees
Cons: Limited cryptocurrency options|Wait times can be long during peak hours
Customer support at virtualcapitaltraders.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Wide product range|Regular updates|Tax reports included
Cons: Limited ETF selection|Limited demo account features
I had a dispute with virtualcapitaltraders.com and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Dividend tracking|Regular updates
Cons: Inactivity fee applies after 12 months
After spending for just over a year trying to make virtualcapitaltraders.com work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Responsive team|Real-time alerts|Detailed reporting
Cons: No integrated tax optimization|Desktop app not available on Linux
virtualcapitaltraders.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Full transparency|Smooth onboarding|Portfolio tracking tools|Easy withdrawals
Cons: Would like more payment methods|Cannot customize dashboard fully
After for a couple of months now with virtualcapitaltraders.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Good analytical tools|Clear documentation
Cons: Could offer more webinars|No dark mode on mobile
I requested my data from virtualcapitaltraders.com under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Dividend tracking|Educational resources|Regular updates|Great customer service
Cons: Charting tools need more indicators