Vaultvelo has been flagged by Financial Markets Authority for "Unregistered/Unlicensed entity offering financial products or services|Fraud ...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
My withdrawal request from Vaultvelo has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Educational resources|Competitive fees|Detailed reporting
Cons: No live chat on mobile
The mobile app from Vaultvelo is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Multi-currency support|Comprehensive tools
Cons: Some tools only available on higher tiers|Would like more payment methods
My card was charged twice by Vaultvelo on the same day. I had to dispute it with my bank. Vaultvelo then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Multi-currency support|Fast deposits|High security standards|Stable platform
Cons: Inactivity fee applies after 12 months|No dark mode on mobile
I joined Vaultvelo through a forum discussion and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Multi-currency support|Portfolio tracking tools
Cons: Desktop app not available on Linux|Could offer more webinars
Vaultvelo has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Social trading features|Excellent charting
Cons: Cannot customize dashboard fully
Vaultvelo offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Dedicated account manager|Professional team
Cons: Minor UI glitches occasionally|No integrated tax optimization
The reporting at Vaultvelo is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: No hidden fees|Dedicated account manager|Automated trading options|Comprehensive tools
Cons: Email notifications too frequent
Do not believe the bonus offer from Vaultvelo. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after seeing their ad online and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Dividend tracking|Quick verification
Cons: No dark mode on mobile
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Vaultvelo recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Two-factor authentication|Personal attention|Regular platform improvements
Cons: No live chat on mobile
I wanted to transfer my portfolio from another broker to Vaultvelo. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Clear documentation|Market news feed|Two-factor authentication
Cons: Mobile app could be improved