VANTEX Finance SA / vantex.ch has been flagged by Swiss Financial Market Supervisory Authority for "Other". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I experienced a security concern with my VANTEX Finance SA / vantex.ch account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Smooth onboarding|Clean UI|API access
Cons: Limited social trading features
I had a dispute with VANTEX Finance SA / vantex.ch and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Customizable dashboard|Educational resources
Cons: Currency conversion fee exists
The hidden fees at VANTEX Finance SA / vantex.ch are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: No hidden fees|Fast deposits|Tax reports included|Clear documentation
Cons: Currency conversion fee exists|Account statements could be more detailed
I joined VANTEX Finance SA / vantex.ch through a podcast recommendation and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Social trading features|Professional team
Cons: No live chat on mobile
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. VANTEX Finance SA / vantex.ch said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Helpful community forum|Tax reports included
Cons: Some tools only available on higher tiers
I requested my data from VANTEX Finance SA / vantex.ch under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Detailed reporting|Good mobile app
Cons: Cannot customize dashboard fully
I signed up with VANTEX Finance SA / vantex.ch after a family member had a good experience and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Personal attention|Market news feed|Segregated accounts
Cons: None so far|Search feature is basic
The onboarding at VANTEX Finance SA / vantex.ch was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Two-factor authentication|Intuitive for beginners
Cons: Email notifications too frequent|Withdrawal takes 1-2 business days
I wanted to transfer my portfolio from another broker to VANTEX Finance SA / vantex.ch. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Good analytical tools|Portfolio tracking tools|Multiple order types|Regular platform improvements
Cons: Search feature is basic
Tried to withdraw my funds from VANTEX Finance SA / vantex.ch and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.
Cons: Lost entire investment|Reported to authorities|Unresponsive