Valitrax (valitrax.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 442033269381, 442035405924
Addresses: Level 9 211 Old St London EC1V 9NR United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.valitrax.com.
After using Valitrax (valitrax.com) for the past year and a half, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Full transparency|Demo account available|Fast execution|Responsive team
Cons: No phone support on weekends|Research section could be deeper
Do not be fooled by the professional-looking website. Behind the scenes, Valitrax (valitrax.com) is disorganized and incompetent. I found them through a podcast recommendation and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Customizable dashboard|Tax reports included|Portfolio tracking tools|Segregated accounts
Cons: Research section could be deeper
I found Valitrax (valitrax.com) after hearing about them at a conference and the initial impression was positive. But for over a year later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Responsive team|Transparent fees
Cons: Minor UI glitches occasionally|Inactivity fee applies after 12 months
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Valitrax (valitrax.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Regular platform improvements|Regular updates
Cons: Onboarding videos are outdated|Limited social trading features
After for about five months with Valitrax (valitrax.com), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Multi-device support|Segregated accounts|Tax reports included|Market news feed
Cons: Wish they had more educational resources|Onboarding videos are outdated
The platform at Valitrax (valitrax.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for a few weeks now of dealing with this, I have had enough.
Pros: Great customer service|Copy trading available|Multiple order types|Clear documentation
Cons: No crypto staking|Currency conversion fee exists
The platform itself is okay, but the customer service at Valitrax (valitrax.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Smooth onboarding|Competitive fees
Cons: No fractional shares
After spending for about five months trying to make Valitrax (valitrax.com) work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: API access|Good mobile app|Fast deposits
Cons: Account statements could be more detailed|Email notifications too frequent
Valitrax (valitrax.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Stable platform|Dividend tracking|Segregated accounts
Cons: Mobile app could be improved|Account statements could be more detailed
Valitrax (valitrax.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Fast execution|Regular updates|Easy to use platform|Clean UI
Cons: Limited social trading features|Minor UI glitches occasionally