Ustrade24

I have been trying to close my account with Ustrade24 for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.

Ustrade24 seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.

I referred a friend to Ustrade24 after reading several online reviews. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.

What really bothers me about Ustrade24 is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after attending a webinar they hosted and I fell for the polished exterior. Never again.

After spending for roughly four months trying to make Ustrade24 work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.

After using Ustrade24 since early this year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.

I invested $5,000 with Ustrade24 after seeing their professional-looking website. At first, everything seemed fine - they showed me impressive returns on my dashboard. But when I tried to withdraw, they kept making excuses. First it was "processing time," then "verification needed," then "you need to pay a tax fee first." I never got my money back. I have since reported them to Commissione Nazionale per le Società e la Borsa.

I was about to invest with Ustrade24 but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Commissione Nazionale per le Società e la Borsa has actually issued a warning about this firm. Thank goodness I checked before sending any money.

The mobile app from Ustrade24 is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.

After for about eight months with Ustrade24 I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.