Upper Trend (upper-trend.com)

I had a dispute with Upper Trend (upper-trend.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.

My withdrawal from Upper Trend (upper-trend.com) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for close to eighteen months of being strung along.

Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Upper Trend (upper-trend.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.

My card was charged twice by Upper Trend (upper-trend.com) on the same day. I had to dispute it with my bank. Upper Trend (upper-trend.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.

The only good thing about Upper Trend (upper-trend.com) is that they remind you why regulation matters. I found them after a family member had a good experience. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.

I referred a friend to Upper Trend (upper-trend.com) after hearing about them at a conference. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.

The hidden fees at Upper Trend (upper-trend.com) are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.

Do not believe the bonus offer from Upper Trend (upper-trend.com). The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited while looking for alternatives to my previous provider and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.

I wanted to transfer my portfolio from another broker to Upper Trend (upper-trend.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.

Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Upper Trend (upper-trend.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.