Up and Down Marketing Limited t/a One Two Trade

I had a dispute with Up and Down Marketing Limited t/a One Two Trade and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.

I signed up with Up and Down Marketing Limited t/a One Two Trade after my brother mentioned them and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.

I trusted Up and Down Marketing Limited t/a One Two Trade with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.

The platform itself is okay, but the customer service at Up and Down Marketing Limited t/a One Two Trade is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.

After using Up and Down Marketing Limited t/a One Two Trade for roughly four months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.

I opened an account with Up and Down Marketing Limited t/a One Two Trade since I retired last year ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.

The reporting at Up and Down Marketing Limited t/a One Two Trade is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.

I referred a friend to Up and Down Marketing Limited t/a One Two Trade through word of mouth in my investment club. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.

Up and Down Marketing Limited t/a One Two Trade changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.

The hidden fees at Up and Down Marketing Limited t/a One Two Trade are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.