Uniontrustpaid has been flagged by Financial Markets Authority for "Unregistered/Unlicensed entity offering financial products or services|Fraud ...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I wanted to transfer my portfolio from another broker to Uniontrustpaid. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Transparent fees|Dedicated account manager|Market news feed|Comprehensive tools
Cons: Could offer more webinars
I found Uniontrustpaid when my bank disappointed me and I searched for alternatives and the initial impression was positive. But since early this year later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Regular platform improvements|Fast support response|Helpful community forum
Cons: Onboarding videos are outdated
Uniontrustpaid had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Customizable dashboard|High security standards|Multi-device support
Cons: No crypto staking|No fractional shares
I had high hopes for Uniontrustpaid after doing extensive research, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Clear documentation|Regular updates|Helpful community forum
Cons: Live chat only during business hours|No fractional shares
Opened my account with Uniontrustpaid after attending a webinar they hosted and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Quick verification|Intuitive for beginners|Multi-currency support
Cons: Limited social trading features|No phone support on weekends
I had a dispute with Uniontrustpaid and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Good mobile app|Reliable uptime|Intuitive for beginners|Full transparency
Cons: Research section could be deeper
Customer support at Uniontrustpaid seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Fast support response|Easy withdrawals
Cons: Wait times can be long during peak hours
After spending for a couple of months now trying to make Uniontrustpaid work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Full transparency|Segregated accounts|Easy to use platform|Easy withdrawals
Cons: Limited demo account features|Limited social trading features
After using Uniontrustpaid since I retired last year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Smooth onboarding|Multiple order types
Cons: No phone support on weekends|No fractional shares
I signed up with Uniontrustpaid when my bank disappointed me and I searched for alternatives and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Full transparency|Segregated accounts
Cons: No live chat on mobile|Alert system is basic