TS Trade Investment (tstradeinvestment.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: tstradeinvestment.com.
TS Trade Investment (tstradeinvestment.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Educational resources|Market news feed|Competitive fees
Cons: No fractional shares
Do not be fooled by the professional-looking website. Behind the scenes, TS Trade Investment (tstradeinvestment.com) is disorganized and incompetent. I found them through a forum discussion and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Multiple order types|No hidden fees|Multi-device support
Cons: Limited social trading features
I referred a friend to TS Trade Investment (tstradeinvestment.com) through a financial advisor. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Easy withdrawals|Risk management tools
Cons: Live chat only during business hours|No live chat on mobile
After using TS Trade Investment (tstradeinvestment.com) for about ten months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Wide product range|Good mobile app
Cons: No live chat on mobile
After spending for roughly four months trying to make TS Trade Investment (tstradeinvestment.com) work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Segregated accounts|Easy to use platform|Tax reports included
Cons: Website design could be more modern|No live chat on mobile
I requested my data from TS Trade Investment (tstradeinvestment.com) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Fast execution|Quick verification
Cons: Limited ETF selection|Desktop app not available on Linux
My card was charged twice by TS Trade Investment (tstradeinvestment.com) on the same day. I had to dispute it with my bank. TS Trade Investment (tstradeinvestment.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Excellent charting|Intuitive for beginners
Cons: Website design could be more modern|Live chat only during business hours
I trusted TS Trade Investment (tstradeinvestment.com) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Multiple order types|Personal attention|Regular updates
Cons: Email notifications too frequent|Currency conversion fee exists
I wanted to transfer my portfolio from another broker to TS Trade Investment (tstradeinvestment.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Full transparency|Dividend tracking|Fast execution|Fast deposits
Cons: No dark mode on mobile|Account statements could be more detailed
TS Trade Investment (tstradeinvestment.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Comprehensive tools|Competitive fees|Helpful community forum
Cons: No dark mode on mobile|No live chat on mobile