Trustvalleys has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". Firm stating they are FCA registered when not - Breach of s24 of FSMA This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.trustvalleys.com.
I wanted to transfer my portfolio from another broker to Trustvalleys. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Instant funding|Multi-device support
Cons: Spreads widen during volatile periods|Nothing significant
I invested $500 with Trustvalleys after seeing their professional-looking website. At first, everything seemed fine - they showed me impressive returns on my dashboard. But when I tried to withdraw, they kept making excuses. First it was "processing time," then "verification needed," then "you need to pay a tax fee first." I never got my money back. I have since reported them to Financial Conduct Authority.
Cons: Withdrawal fees demanded|Communication cut off|Not authorized
Trustvalleys changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Multiple order types|Smooth onboarding|API access|Helpful community forum
Cons: Limited ETF selection
Trustvalleys seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Clear documentation|Multi-currency support
Cons: Slow to add new assets
Several red flags with Trustvalleys: (1) They promise unrealistically high returns, (2) They're not registered with Financial Conduct Authority, (3) Their contact information is vague, (4) They pressure you to deposit quickly. I recommend everyone do thorough due diligence before investing with any company.
Cons: Unauthorized firm|Found in IOSCO warnings database
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Trustvalleys recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Professional team|Easy to use platform|Reliable uptime|Copy trading available
Cons: Research section could be deeper
Trustvalleys has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Regular platform improvements|No hidden fees
Cons: Minimum deposit could be lower
The hidden fees at Trustvalleys are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: No hidden fees|Educational resources
Cons: No crypto staking|Desktop app not available on Linux