TrustNovaBank has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I found TrustNovaBank from a blog post comparing services and the initial impression was positive. But for about eight months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Detailed reporting|Fast support response|Quick verification
Cons: No dark mode on mobile|Could offer more webinars
The platform at TrustNovaBank is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for about eight months of dealing with this, I have had enough.
Pros: Reliable uptime|High security standards|Intuitive for beginners|Educational resources
Cons: Spreads widen during volatile periods
TrustNovaBank has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Good analytical tools|Helpful community forum
Cons: Minor UI glitches occasionally
After spending since I opened my account last year trying to make TrustNovaBank work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: High security standards|Transparent fees|Multiple order types
Cons: Charting tools need more indicators|Spreads widen during volatile periods
I am in a dispute with TrustNovaBank over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Clear documentation|Full transparency
Cons: Account statements could be more detailed