Cryptocurrency Exchanges

TrustNovaBank

1.3 (15 reviews)
🇬🇧 United Kingdom
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1.3
15 reviews
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About TrustNovaBank

TrustNovaBank has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.

Customer Reviews

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Wish zero stars was an option

A
Alice R.
2 months ago

TrustNovaBank seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.

Pros: Helpful community forum|No hidden fees

Cons: Onboarding videos are outdated

Scam alert - They took my money

O
Olivia J.
3 months ago

I want to warn everyone about TrustNovaBank. They have been flagged by Financial Conduct Authority as an unauthorized entity. I wish I had checked before investing. They use high-pressure sales tactics and fake testimonials. Once you send money, getting it back is nearly impossible.

Cons: Lost entire investment|Reported to authorities|Unresponsive

They make everything difficult

V
Vanessa Y.
5 months ago

Do not be fooled by the professional-looking website. Behind the scenes, TrustNovaBank is disorganized and incompetent. I found them after a family member had a good experience and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.

Pros: Detailed reporting|Two-factor authentication

Cons: Desktop app not available on Linux|Would like more payment methods

Does not even meet basic standards

M
Monica I.
7 months ago

Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. TrustNovaBank recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.

Pros: Multiple order types|Clean UI

Cons: Alert system is basic|Currency conversion fee exists

No 2FA when I signed up

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Vincent L.
7 months ago

The only good thing about TrustNovaBank is that they remind you why regulation matters. I found them through my accountant's suggestion. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.

Pros: Intuitive for beginners|Multi-currency support|Two-factor authentication

Cons: Mobile app could be improved|Research section could be deeper

No sub-accounts

S
Susan X.
7 months ago

After since mid-2025 with TrustNovaBank I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.

Pros: Helpful community forum|Reliable uptime|Responsive team|Economic calendar

Cons: Help articles are sometimes vague

Listed in warning databases - be aware

S
Steven B.
8 months ago

I looked into TrustNovaBank and found they appear in the regulatory warnings database. Financial Conduct Authority has issued a notice about this firm. Whether this is a misunderstanding or a serious concern, the fact remains that proper due diligence is essential. Always verify the regulatory status of any company before investing your hard-earned money.

Cons: Listed in IOSCO I-SCAN|May not be authorized in your jurisdiction

Licensed in a tax haven only

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Lauren X.
9 months ago

KYC with TrustNovaBank is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.

Pros: Customizable dashboard|Multi-device support

Cons: Some tools only available on higher tiers

Proceed with extreme caution

S
Sophia G.
10 months ago

Several red flags with TrustNovaBank: (1) They promise unrealistically high returns, (2) They're not registered with Financial Conduct Authority, (3) Their contact information is vague, (4) They pressure you to deposit quickly. I recommend everyone do thorough due diligence before investing with any company.

Cons: Unauthorized firm|Found in IOSCO warnings database

Wish I had read reviews first

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Michael H.
10 months ago

Where do I even begin with TrustNovaBank? for about three months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.

Pros: Wide product range|Segregated accounts

Cons: Currency conversion fee exists|Withdrawal takes 1-2 business days