Trust Mining Projects (trustminingprojects.com)

I had a dispute with Trust Mining Projects (trustminingprojects.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.

I requested my data from Trust Mining Projects (trustminingprojects.com) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.

Customer support at Trust Mining Projects (trustminingprojects.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.

I experienced a security concern with my Trust Mining Projects (trustminingprojects.com) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.

Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Trust Mining Projects (trustminingprojects.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.

What really bothers me about Trust Mining Projects (trustminingprojects.com) is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them through a podcast recommendation and I fell for the polished exterior. Never again.

Do not be fooled by the professional-looking website. Behind the scenes, Trust Mining Projects (trustminingprojects.com) is disorganized and incompetent. I found them after attending a webinar they hosted and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.

I opened an account with Trust Mining Projects (trustminingprojects.com) for about three months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.

KYC with Trust Mining Projects (trustminingprojects.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.

I trusted Trust Mining Projects (trustminingprojects.com) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.