Truisteness (truisteness.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: truisteness.com.
The only good thing about Truisteness (truisteness.com) is that they remind you why regulation matters. I found them after a friend recommended them. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Tax reports included|Customizable dashboard
Cons: Wish they had more educational resources
Where do I even begin with Truisteness (truisteness.com)? for the past year and a half of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Professional team|Clean UI|Regular updates
Cons: No live chat on mobile
The platform at Truisteness (truisteness.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for over a year of dealing with this, I have had enough.
Pros: Multi-currency support|Comprehensive tools
Cons: Help articles are sometimes vague|Website design could be more modern
Truisteness (truisteness.com) advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Social trading features|Fast deposits
Cons: Slow to add new assets|Charting tools need more indicators
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Truisteness (truisteness.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Fast deposits|Detailed reporting|Educational resources|Regular platform improvements
Cons: Limited ETF selection
I referred a friend to Truisteness (truisteness.com) when my bank disappointed me and I searched for alternatives. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Risk management tools|Educational resources|Stable platform
Cons: Cannot customize dashboard fully
KYC with Truisteness (truisteness.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Market news feed|Dedicated account manager|Transparent fees|Regular updates
Cons: Account statements could be more detailed
The onboarding at Truisteness (truisteness.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Demo account available|Detailed reporting|Easy withdrawals
Cons: Could offer more webinars|No live chat on mobile
Truisteness (truisteness.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Detailed reporting|Multi-device support
Cons: Minimum deposit could be lower