Trezor Group has been flagged by British Columbia Securities Commission for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I have been trying to close my account with Trezor Group for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: API access|Comprehensive tools|Multi-currency support
Cons: Limited social trading features
The reporting at Trezor Group is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Professional team|Quick verification
Cons: No live chat on mobile|Wait times can be long during peak hours
After using Trezor Group for a few weeks now, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Social trading features|Intuitive for beginners|Low minimum deposit|Economic calendar
Cons: Alert system is basic|Could offer more webinars
The onboarding at Trezor Group was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Fast deposits|Great customer service
Cons: Mobile app could be improved
Tried to withdraw my funds from Trezor Group and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.
Cons: Blocked my account|No legitimate license|Fake returns