Trading Level (trading-level.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 44 20 3031 6726, 44 20460 04528 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: trading-level.com.
Trading Level (trading-level.com) locked my account without warning and demanded documents I had already submitted. for nearly two years later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Good mobile app|Helpful community forum
Cons: Wait times can be long during peak hours|Slow to add new assets
I had high hopes for Trading Level (trading-level.com) after hearing about them at a conference, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Professional team|Responsive team
Cons: Limited cryptocurrency options|Website design could be more modern
I opened an account with Trading Level (trading-level.com) for about eight months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Transparent fees|Economic calendar|Multiple order types
Cons: Spreads widen during volatile periods
Trading Level (trading-level.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Tax reports included|Easy to use platform|Clear documentation|Risk management tools
Cons: Research section could be deeper|Mobile app could be improved
My card was charged twice by Trading Level (trading-level.com) on the same day. I had to dispute it with my bank. Trading Level (trading-level.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Easy to use platform|Responsive team|Easy withdrawals
Cons: Live chat only during business hours
After for just over a year with Trading Level (trading-level.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Dedicated account manager|Tax reports included|Wide product range
Cons: Limited demo account features|Slow to add new assets
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Trading Level (trading-level.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Market news feed|Easy withdrawals
Cons: Spreads widen during volatile periods
Trading Level (trading-level.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Two-factor authentication|Demo account available
Cons: Slow to add new assets|Desktop app not available on Linux
I had a dispute with Trading Level (trading-level.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Fast execution|Easy to use platform|Transparent fees|Personal attention
Cons: Help articles are sometimes vague