Traders-Matrix (traders-matrix.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: traders-matrix.com.
Traders-Matrix (traders-matrix.com) locked my account without warning and demanded documents I had already submitted. for a couple of months now later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Dedicated account manager|Tax reports included|Comprehensive tools
Cons: Wait times can be long during peak hours
I trusted Traders-Matrix (traders-matrix.com) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Instant funding|Multi-currency support|High security standards|API access
Cons: Alert system is basic|Mobile app could be improved
Customer support at Traders-Matrix (traders-matrix.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Regular updates|Reliable uptime
Cons: Help articles are sometimes vague
Traders-Matrix (traders-matrix.com) advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Social trading features|Excellent charting
Cons: Alert system is basic|Could offer more webinars
The only good thing about Traders-Matrix (traders-matrix.com) is that they remind you why regulation matters. I found them through a financial advisor. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Two-factor authentication|Fast deposits|Dedicated account manager|Automated trading options
Cons: Account statements could be more detailed|Would like more payment methods