Traders-Matrix (traders-matrix.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: traders-matrix.com.
My withdrawal from Traders-Matrix (traders-matrix.com) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for close to eighteen months of being strung along.
Pros: Full transparency|Smooth onboarding|Two-factor authentication|Good mobile app
Cons: Research section could be deeper
After for a few weeks now with Traders-Matrix (traders-matrix.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Segregated accounts|Intuitive for beginners
Cons: Would like more payment methods
I had high hopes for Traders-Matrix (traders-matrix.com) after comparing multiple platforms, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Multi-device support|Detailed reporting
Cons: Account statements could be more detailed
I referred a friend to Traders-Matrix (traders-matrix.com) after my brother mentioned them. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Low minimum deposit|Wide product range|Market news feed
Cons: Research section could be deeper|Mobile app could be improved
I had a dispute with Traders-Matrix (traders-matrix.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Smooth onboarding|Regular updates
Cons: No crypto staking|Slow to add new assets
KYC with Traders-Matrix (traders-matrix.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Competitive fees|Smooth onboarding
Cons: None so far
I found Traders-Matrix (traders-matrix.com) after a family member had a good experience and the initial impression was positive. But for about eight months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Instant funding|Helpful community forum|Segregated accounts
Cons: Limited social trading features
The platform itself is okay, but the customer service at Traders-Matrix (traders-matrix.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Fast deposits|Real-time alerts|Demo account available
Cons: Could offer more webinars
The reporting at Traders-Matrix (traders-matrix.com) is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Clear documentation|Portfolio tracking tools
Cons: Limited demo account features
Traders-Matrix (traders-matrix.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Demo account available|Educational resources|Clear documentation|API access
Cons: Limited ETF selection