Trader Chenix 3.1 V3 has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.traderchenix31v3.net.
Opened my account with Trader Chenix 3.1 V3 after a friend recommended them and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Segregated accounts|Detailed reporting|Portfolio tracking tools
Cons: No fractional shares
I wanted to transfer my portfolio from another broker to Trader Chenix 3.1 V3. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Multi-currency support|Smooth onboarding
Cons: Wish they had more educational resources|Wait times can be long during peak hours
I had a dispute with Trader Chenix 3.1 V3 and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Clear documentation|Professional team|Market news feed
Cons: No crypto staking|Wait times can be long during peak hours
Trader Chenix 3.1 V3 changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: No hidden fees|Professional team
Cons: No live chat on mobile|Live chat only during business hours
Trader Chenix 3.1 V3 has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Multi-currency support|Reliable uptime|Clear documentation
Cons: Minor UI glitches occasionally