Trademote.com has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: (02) 9138 1762, (02) 8318 1600
Addresses: Suite 305 Griffith Corporate Centre P.O. Box 1510; Beachmont Kingstown St Vincent and the Grenadines This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.trademote.com.
I lost a significant amount because Trademote.com did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Fast support response|Intuitive for beginners|Portfolio tracking tools|Full transparency
Cons: Limited social trading features
I had high hopes for Trademote.com when my bank disappointed me and I searched for alternatives, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Dividend tracking|Multiple order types|Comprehensive tools
Cons: Some tools only available on higher tiers
Trademote.com has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Risk management tools|Professional team|Multiple order types
Cons: Account statements could be more detailed
Trademote.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Real-time alerts|Great customer service|Demo account available
Cons: Limited ETF selection
Trademote.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Dedicated account manager|Wide product range|Reliable uptime|Segregated accounts
Cons: Limited demo account features
I referred a friend to Trademote.com from a blog post comparing services. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Transparent fees|Automated trading options|Easy withdrawals|Personal attention
Cons: Cannot customize dashboard fully
After for over a year with Trademote.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Multiple order types|Professional team|Dividend tracking
Cons: Alert system is basic|Slow to add new assets
My card was charged twice by Trademote.com on the same day. I had to dispute it with my bank. Trademote.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Educational resources|Good mobile app|Excellent charting
Cons: No phone support on weekends
I wanted to transfer my portfolio from another broker to Trademote.com. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Multiple order types|Low minimum deposit|Social trading features
Cons: Alert system is basic|Search feature is basic
I trusted Trademote.com with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Portfolio tracking tools|Multi-device support|Educational resources
Cons: Limited demo account features|Account statements could be more detailed