TopIndex Ltd (topindexfs.com) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: 75 King William Street London EC4N 7BE United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: topindexfs.com.
I experienced a security concern with my TopIndex Ltd (topindexfs.com) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Social trading features|Market news feed|Real-time alerts
Cons: None so far|Mobile app could be improved
TopIndex Ltd (topindexfs.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Regular updates|Transparent fees
Cons: No fractional shares|Would like more payment methods
Customer support at TopIndex Ltd (topindexfs.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Portfolio tracking tools|Clean UI|Fast deposits|Multiple order types
Cons: Wish they had more educational resources
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. TopIndex Ltd (topindexfs.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Real-time alerts|Two-factor authentication|High security standards
Cons: Limited ETF selection
I found TopIndex Ltd (topindexfs.com) from a blog post comparing services and the initial impression was positive. But for the past year and a half later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Easy withdrawals|Competitive fees|Intuitive for beginners|Two-factor authentication
Cons: None so far|Charting tools need more indicators
My card was charged twice by TopIndex Ltd (topindexfs.com) on the same day. I had to dispute it with my bank. TopIndex Ltd (topindexfs.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Educational resources|Responsive team
Cons: Alert system is basic
After for over a year with TopIndex Ltd (topindexfs.com), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Stable platform|Personal attention|Portfolio tracking tools|Easy to use platform
Cons: Website design could be more modern
I wanted to transfer my portfolio from another broker to TopIndex Ltd (topindexfs.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Stable platform|Educational resources|Fast support response
Cons: Website design could be more modern
I have been trying to close my account with TopIndex Ltd (topindexfs.com) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Detailed reporting|Market news feed
Cons: Email notifications too frequent|Wish they had more educational resources
I closed a profitable position at TopIndex Ltd (topindexfs.com) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Multi-currency support|Regular updates|Helpful community forum
Cons: Slow to add new assets