Cryptocurrency Exchanges

Top Trade Vault

1.5 (8 reviews)
🇬🇧 United Kingdom
Visit Website
1.5
8 reviews
5
0
4
0
3
0
2
4
1
4

About Top Trade Vault

Top Trade Vault has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.

Customer Reviews

Write a Review

Rock bottom service quality

K
Kimberly P.
2 days ago

My withdrawal request from Top Trade Vault has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.

Pros: Multiple order types|Risk management tools

Cons: Wait times can be long during peak hours

Buyer beware - seriously

R
Richard J.
2 months ago

What really bothers me about Top Trade Vault is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after my brother mentioned them and I fell for the polished exterior. Never again.

Pros: Fast support response|Competitive fees

Cons: Currency conversion fee exists|Limited social trading features

The definition of disappointment

M
Melody P.
2 months ago

I gave Top Trade Vault a fair chance. After since early this year of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.

Pros: Multi-currency support|Regular platform improvements|Customizable dashboard|Quick verification

Cons: No dark mode on mobile|Withdrawal takes 1-2 business days

Scam alert - They took my money

E
Emma D.
3 months ago

After doing some research AFTER the fact (I know, I should have done this first), I discovered that Top Trade Vault is not authorized by any legitimate financial regulator. They are operating illegally. The website looks very professional but it's all a facade. Please check the regulatory warnings database before investing with ANY company.

Pros: Professional looking website

Cons: Withdrawal fees demanded|Communication cut off|Not authorized

Regret choosing Top Trade Vault

A
Alex X.
6 months ago

Top Trade Vault locked my account without warning and demanded documents I had already submitted. for about ten months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.

Pros: Dedicated account manager|Easy withdrawals

Cons: Spreads widen during volatile periods|No fractional shares

Did my research - this is suspicious

A
Alice D.
7 months ago

I found this company through a friend who recommended it. Before investing, I checked various regulatory databases and found that Top Trade Vault has been flagged as an unauthorized entity. I informed my friend immediately. Please always verify with official sources - a quick search could save you thousands.

Cons: Listed in warning databases|No transparency|Pressure to invest quickly

Unresponsive and unhelpful

L
Leo H.
8 months ago

The platform itself is okay, but the customer service at Top Trade Vault is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.

Pros: Easy to use platform|Personal attention|Transparent fees

Cons: Onboarding videos are outdated

A cautionary tale

E
Ethan K.
10 months ago

Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Top Trade Vault recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.

Pros: Easy withdrawals|Full transparency|Great customer service

Cons: Some tools only available on higher tiers