Tickmill

Tickmill had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.

I signed up with Tickmill after doing extensive research and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.

Started with Tickmill optimistically but my experience has been mixed. The platform itself is good and execution is fast. However, I noticed spreads widen significantly during news events and the swap rates are higher than competitors. Good for day trading, less so for holding positions overnight.

My card was charged twice by Tickmill on the same day. I had to dispute it with my bank. Tickmill then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.

I gave Tickmill a fair chance. After for about five months of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.

I wanted to transfer my portfolio from another broker to Tickmill. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.

Customer support at Tickmill seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.

Do not use Tickmill for anything serious. I used them for a few weeks now for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.

The spread at Tickmill is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after doing extensive research and initially thought the platform was good - until I started trading seriously.

The onboarding at Tickmill was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.