TheExcellFuture has been flagged by Financial Services and Markets Authority for "Fraud and Other Types of Misconduct". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I signed up with TheExcellFuture through a financial advisor and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Personal attention|Reliable uptime|Dedicated account manager
Cons: No crypto staking|Limited social trading features
I closed a profitable position at TheExcellFuture and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Multiple order types|Multi-device support|Easy to use platform|Comprehensive tools
Cons: Live chat only during business hours
TheExcellFuture seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Low minimum deposit|Multi-currency support|Great customer service
Cons: Limited social trading features
My withdrawal request from TheExcellFuture has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Portfolio tracking tools|Excellent charting|Clear documentation
Cons: Research section could be deeper
The platform itself is okay, but the customer service at TheExcellFuture is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Intuitive for beginners|Reliable uptime|High security standards
Cons: Nothing significant|Slow to add new assets