TheExcellFuture has been flagged by Financial Services and Markets Authority for "Fraud and Other Types of Misconduct". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
The onboarding at TheExcellFuture was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Professional team|Automated trading options
Cons: Inactivity fee applies after 12 months
TheExcellFuture has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Economic calendar|Stable platform|Good mobile app
Cons: No integrated tax optimization|No dark mode on mobile
I lost a significant amount because TheExcellFuture did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Competitive fees|API access|Easy to use platform
Cons: Onboarding videos are outdated|Could offer more webinars
After for about eight months with TheExcellFuture, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Easy to use platform|Two-factor authentication
Cons: Website design could be more modern|Live chat only during business hours
I want to warn everyone about TheExcellFuture. They have been flagged by Financial Services and Markets Authority as an unauthorized entity. I wish I had checked before investing. They use high-pressure sales tactics and fake testimonials. Once you send money, getting it back is nearly impossible.
Pros: Initially responsive customer service
Cons: Blocked my account|No legitimate license|Fake returns
Do not be fooled by the professional-looking website. Behind the scenes, TheExcellFuture is disorganized and incompetent. I found them from a blog post comparing services and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Full transparency|Clear documentation|Reliable uptime
Cons: Desktop app not available on Linux|Live chat only during business hours
After for roughly four months with TheExcellFuture I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: High security standards|Professional team
Cons: No dark mode on mobile|Nothing significant
I found this company through a friend who recommended it. Before investing, I checked various regulatory databases and found that TheExcellFuture has been flagged as an unauthorized entity. I informed my friend immediately. Please always verify with official sources - a quick search could save you thousands.
Cons: Listed in warning databases|No transparency|Pressure to invest quickly
Customer support at TheExcellFuture seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Dedicated account manager|Great customer service
Cons: Some tools only available on higher tiers
I gave TheExcellFuture a fair chance. After for nearly two years of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Portfolio tracking tools|Low minimum deposit
Cons: Spreads widen during volatile periods|Minimum deposit could be lower