The FBTC (thefbtc.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 61251198605, 14188005648, 442079937115
Addresses: Dufourstrasse 43 8008 Zürich Switzerland This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: thefbtc.com.
The FBTC (thefbtc.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Multi-currency support|Demo account available|Detailed reporting
Cons: Research section could be deeper|No crypto staking
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. The FBTC (thefbtc.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Professional team|Economic calendar
Cons: Inactivity fee applies after 12 months|No live chat on mobile
KYC with The FBTC (thefbtc.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Multiple order types|Excellent charting|Helpful community forum
Cons: No integrated tax optimization
The FBTC (thefbtc.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Wide product range|Regular updates|Customizable dashboard
Cons: Some tools only available on higher tiers|Website design could be more modern
The FBTC (thefbtc.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: No hidden fees|Full transparency
Cons: Website design could be more modern|No fractional shares
The only good thing about The FBTC (thefbtc.com) is that they remind you why regulation matters. I found them through a forum discussion. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Regular updates|Full transparency
Cons: Inactivity fee applies after 12 months
My withdrawal request from The FBTC (thefbtc.com) has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Wide product range|Demo account available|Multi-device support
Cons: Nothing significant
I lost a significant amount because The FBTC (thefbtc.com) did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Quick verification|Multiple order types|Helpful community forum|Smooth onboarding
Cons: None so far
I experienced a security concern with my The FBTC (thefbtc.com) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Responsive team|Good analytical tools|Wide product range
Cons: Slow to add new assets
I had high hopes for The FBTC (thefbtc.com) through a forum discussion, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Detailed reporting|Clean UI|Good mobile app
Cons: No live chat on mobile