The Exchange Traders (theexchangetraderspro.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 61242169941, 442045793056
Addresses: Selnaustrasse 16, 8001 Zürich, Switzerland This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: webtrader.theexchangetraderspro.com.
I lost a significant amount because The Exchange Traders (theexchangetraderspro.com) did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Intuitive for beginners|Detailed reporting|Reliable uptime
Cons: Wish they had more educational resources
Where do I even begin with The Exchange Traders (theexchangetraderspro.com)? for about three months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Multi-device support|Excellent charting|Wide product range|Good mobile app
Cons: Onboarding videos are outdated|Would like more payment methods
I trusted The Exchange Traders (theexchangetraderspro.com) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Low minimum deposit|Good analytical tools|Risk management tools|Transparent fees
Cons: No fractional shares|No phone support on weekends
After using The Exchange Traders (theexchangetraderspro.com) for the past six months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Dedicated account manager|Demo account available|Fast deposits
Cons: Minimum deposit could be lower|Charting tools need more indicators
The platform itself is okay, but the customer service at The Exchange Traders (theexchangetraderspro.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Fast deposits|Dedicated account manager|Clear documentation|Segregated accounts
Cons: Withdrawal takes 1-2 business days|No integrated tax optimization
After for roughly four months with The Exchange Traders (theexchangetraderspro.com), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Wide product range|Personal attention
Cons: Account statements could be more detailed
I gave The Exchange Traders (theexchangetraderspro.com) a fair chance. After for a couple of months now of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Clear documentation|Multi-currency support|Personal attention|Low minimum deposit
Cons: No dark mode on mobile
I closed a profitable position at The Exchange Traders (theexchangetraderspro.com) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Comprehensive tools|Dedicated account manager
Cons: Withdrawal takes 1-2 business days
I have been trying to close my account with The Exchange Traders (theexchangetraderspro.com) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Fast support response|Responsive team
Cons: None so far|Charting tools need more indicators