The Crypto Switch (thecryptoswitch.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: thecryptoswitch.com.
I referred a friend to The Crypto Switch (thecryptoswitch.com) through a financial advisor. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Easy to use platform|Smooth onboarding|High security standards|Real-time alerts
Cons: Minor UI glitches occasionally|Desktop app not available on Linux
The so-called education at The Crypto Switch (thecryptoswitch.com) is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted since the beginning of the year thinking they would help me learn.
Pros: Fast deposits|Tax reports included|Easy withdrawals
Cons: Email notifications too frequent
My card was charged twice by The Crypto Switch (thecryptoswitch.com) on the same day. I had to dispute it with my bank. The Crypto Switch (thecryptoswitch.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Multi-device support|Full transparency|Market news feed
Cons: No crypto staking|Wish they had more educational resources
The Crypto Switch (thecryptoswitch.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Low minimum deposit|Multi-currency support
Cons: Live chat only during business hours|Minor UI glitches occasionally
Customer support at The Crypto Switch (thecryptoswitch.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Fast support response|Educational resources|Instant funding|Competitive fees
Cons: Charting tools need more indicators
I signed up with The Crypto Switch (thecryptoswitch.com) after comparing multiple platforms and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Quick verification|Automated trading options|Regular updates|Demo account available
Cons: Nothing significant
I had high hopes for The Crypto Switch (thecryptoswitch.com) while looking for alternatives to my previous provider, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Tax reports included|Responsive team|Automated trading options
Cons: Wait times can be long during peak hours
The onboarding at The Crypto Switch (thecryptoswitch.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Multi-currency support|Easy to use platform|API access
Cons: Cannot customize dashboard fully
If you are reading this considering The Crypto Switch (thecryptoswitch.com) - run. I wish I had read more negative reviews after hearing about them at a conference. I thought the positive ones were real. Maybe some are. My experience over for a few weeks now has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Comprehensive tools|Tax reports included|Portfolio tracking tools|Easy to use platform
Cons: Alert system is basic|Wait times can be long during peak hours
The spread at The Crypto Switch (thecryptoswitch.com) is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them when my bank disappointed me and I searched for alternatives and initially thought the platform was good - until I started trading seriously.
Pros: Two-factor authentication|Segregated accounts
Cons: No fractional shares|Alert system is basic