the-bitcoin-bank.com has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: the-bitcoin-bank.com.
My withdrawal request from the-bitcoin-bank.com has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Multi-currency support|Copy trading available|Good mobile app
Cons: Search feature is basic
I experienced a security concern with my the-bitcoin-bank.com account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Segregated accounts|Intuitive for beginners|API access|Multi-currency support
Cons: Wait times can be long during peak hours|Some tools only available on higher tiers
My card was charged twice by the-bitcoin-bank.com on the same day. I had to dispute it with my bank. the-bitcoin-bank.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Professional team|Portfolio tracking tools|Economic calendar|Intuitive for beginners
Cons: No dark mode on mobile|Minimum deposit could be lower
I found the-bitcoin-bank.com after reading several online reviews and the initial impression was positive. But since I opened my account last year later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Fast execution|Good analytical tools|Clean UI
Cons: Slow to add new assets
the-bitcoin-bank.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Good mobile app|Comprehensive tools|Tax reports included
Cons: Help articles are sometimes vague
Do not be fooled by the professional-looking website. Behind the scenes, the-bitcoin-bank.com is disorganized and incompetent. I found them through word of mouth in my investment club and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Good analytical tools|Helpful community forum|Full transparency
Cons: Minor UI glitches occasionally