SyncMoon (syncmoon.net) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 44 7570 284367
Addresses: 4 Fitz-James Ave Hammersmith London W14 ORP United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: syncmoon.net.
I wanted to transfer my portfolio from another broker to SyncMoon (syncmoon.net). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Multi-currency support|Easy withdrawals|Detailed reporting
Cons: Website design could be more modern|Nothing significant
SyncMoon (syncmoon.net) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Reliable uptime|Regular platform improvements|Real-time alerts
Cons: Limited ETF selection
I had a dispute with SyncMoon (syncmoon.net) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Two-factor authentication|Risk management tools|Fast deposits|Educational resources
Cons: Charting tools need more indicators
Customer support at SyncMoon (syncmoon.net) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Customizable dashboard|Two-factor authentication
Cons: Cannot customize dashboard fully
The only good thing about SyncMoon (syncmoon.net) is that they remind you why regulation matters. I found them from a blog post comparing services. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Reliable uptime|Demo account available|High security standards|Helpful community forum
Cons: Limited ETF selection
The platform at SyncMoon (syncmoon.net) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for over a year of dealing with this, I have had enough.
Pros: Excellent charting|Helpful community forum|Comprehensive tools|Tax reports included
Cons: Email notifications too frequent|Spreads widen during volatile periods
SyncMoon (syncmoon.net) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Easy withdrawals|Regular platform improvements|Good analytical tools
Cons: No integrated tax optimization|Alert system is basic
I trusted SyncMoon (syncmoon.net) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Fast deposits|Regular platform improvements|Multi-device support
Cons: No fractional shares
I found SyncMoon (syncmoon.net) after seeing their ad online and the initial impression was positive. But for nearly two years later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Wide product range|Multi-currency support
Cons: Cannot customize dashboard fully|Limited social trading features
I opened an account with SyncMoon (syncmoon.net) for about three months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: API access|Regular platform improvements|Tax reports included|Multi-currency support
Cons: No dark mode on mobile|Cannot customize dashboard fully