Sure Exchange has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Customer support at Sure Exchange seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Professional team|Segregated accounts|API access|Fast deposits
Cons: Charting tools need more indicators|None so far
Sure Exchange has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Fast support response|Risk management tools
Cons: Live chat only during business hours|Onboarding videos are outdated
Sure Exchange had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Stable platform|Reliable uptime
Cons: Research section could be deeper|Minimum deposit could be lower