StellarGate Investment has been flagged by Financial Markets Authority for "Unregistered/Unlicensed entity offering financial products or services|Market...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
StellarGate Investment changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Regular platform improvements|Two-factor authentication|Dedicated account manager|Stable platform
Cons: Currency conversion fee exists
I was about to invest with StellarGate Investment but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Markets Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Listed in warning databases|No transparency|Pressure to invest quickly
My withdrawal request from StellarGate Investment has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Clean UI|Professional team
Cons: Would like more payment methods
KYC with StellarGate Investment is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Multiple order types|Transparent fees|Comprehensive tools
Cons: Email notifications too frequent|No phone support on weekends
I signed up with StellarGate Investment through word of mouth in my investment club and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Segregated accounts|Real-time alerts
Cons: Limited social trading features
This company appears on the IOSCO I-SCAN international warnings list. Over 68 financial regulators worldwide contribute to this database. While being listed doesn't automatically mean fraud, it's a significant red flag that potential investors should take seriously. Do your research thoroughly.
Cons: Flagged by international regulators|Due diligence required
I wanted to transfer my portfolio from another broker to StellarGate Investment. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Multiple order types|Easy withdrawals
Cons: Spreads widen during volatile periods
StellarGate Investment has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Smooth onboarding|Multiple order types
Cons: Search feature is basic|Limited cryptocurrency options
What really bothers me about StellarGate Investment is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them through word of mouth in my investment club and I fell for the polished exterior. Never again.
Pros: Regular platform improvements|Great customer service
Cons: Account statements could be more detailed|Inactivity fee applies after 12 months
Tried to withdraw my funds from StellarGate Investment and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.
Cons: Lost entire investment|Reported to authorities|Unresponsive