StanleyCharles (stanlychrls.com) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: 1 Undershaft London EC3A 8EE UK This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: stanlychrls.com.
StanleyCharles (stanlychrls.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Low minimum deposit|Regular updates
Cons: Cannot customize dashboard fully|Inactivity fee applies after 12 months
I requested my data from StanleyCharles (stanlychrls.com) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Excellent charting|Responsive team|Good mobile app|Multiple order types
Cons: Onboarding videos are outdated
StanleyCharles (stanlychrls.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Instant funding|Helpful community forum|Excellent charting|Easy to use platform
Cons: None so far
I am in a dispute with StanleyCharles (stanlychrls.com) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Wide product range|Multiple order types|Excellent charting|Market news feed
Cons: None so far
My card was charged twice by StanleyCharles (stanlychrls.com) on the same day. I had to dispute it with my bank. StanleyCharles (stanlychrls.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Demo account available|Segregated accounts|Fast support response|Low minimum deposit
Cons: Email notifications too frequent|Spreads widen during volatile periods
The platform itself is okay, but the customer service at StanleyCharles (stanlychrls.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Professional team|Automated trading options
Cons: Currency conversion fee exists|Alert system is basic
The mobile app from StanleyCharles (stanlychrls.com) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Instant funding|Good mobile app|Competitive fees|Wide product range
Cons: No integrated tax optimization|No crypto staking
The onboarding at StanleyCharles (stanlychrls.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Responsive team|Comprehensive tools|Multi-device support
Cons: Mobile app could be improved|Nothing significant
If you are reading this considering StanleyCharles (stanlychrls.com) - run. I wish I had read more negative reviews after comparing multiple platforms. I thought the positive ones were real. Maybe some are. My experience over for about ten months has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Multiple order types|Regular updates
Cons: Spreads widen during volatile periods
Customer support at StanleyCharles (stanlychrls.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Clean UI|Segregated accounts|Automated trading options
Cons: Website design could be more modern