SSGA Pro (ssgapro.com and ssgafx.com) has been flagged by ASIC (Australia) for "Unlicensed". Overseas regulator warnings FMA https://www.fma.govt.nz/library/unregistered-businesses/ssga-pro-and-dbrs-morningstar/ and BCSC https://www.bcsc.bc.ca/enforcement/early-intervention/investment-caution-list/2024/ssga-pro This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: ssgafx.com.
The platform itself is okay, but the customer service at SSGA Pro (ssgapro.com and ssgafx.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Personal attention|Smooth onboarding
Cons: Could offer more webinars|No fractional shares
Do not be fooled by the professional-looking website. Behind the scenes, SSGA Pro (ssgapro.com and ssgafx.com) is disorganized and incompetent. I found them through a forum discussion and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Good mobile app|Multi-device support
Cons: No crypto staking|Minor UI glitches occasionally
Do not use SSGA Pro (ssgapro.com and ssgafx.com) for anything serious. I used them for over a year for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Fast execution|Personal attention
Cons: Spreads widen during volatile periods|Slow to add new assets
The reporting at SSGA Pro (ssgapro.com and ssgafx.com) is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Fast deposits|Dividend tracking
Cons: Could offer more webinars|Spreads widen during volatile periods
I am in a dispute with SSGA Pro (ssgapro.com and ssgafx.com) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Good analytical tools|Customizable dashboard|Excellent charting|Intuitive for beginners
Cons: Mobile app could be improved|None so far