SSGA Pro (pcssgapro.glennallan.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: pcssgapro.glennallan.com.
SSGA Pro (pcssgapro.glennallan.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Dividend tracking|Reliable uptime|Automated trading options
Cons: Email notifications too frequent|None so far
Do not use SSGA Pro (pcssgapro.glennallan.com) for anything serious. I used them since last summer for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Multiple order types|Comprehensive tools
Cons: No integrated tax optimization|Would like more payment methods
The only good thing about SSGA Pro (pcssgapro.glennallan.com) is that they remind you why regulation matters. I found them through my accountant's suggestion. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Risk management tools|Copy trading available
Cons: Minimum deposit could be lower|Desktop app not available on Linux
Customer support at SSGA Pro (pcssgapro.glennallan.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Segregated accounts|Easy to use platform|API access|Automated trading options
Cons: Limited ETF selection|Minimum deposit could be lower
SSGA Pro (pcssgapro.glennallan.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Two-factor authentication|Easy to use platform|Educational resources|Demo account available
Cons: Help articles are sometimes vague|Mobile app could be improved
After for over three years with SSGA Pro (pcssgapro.glennallan.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Helpful community forum|Competitive fees|Segregated accounts|Intuitive for beginners
Cons: Website design could be more modern
I gave SSGA Pro (pcssgapro.glennallan.com) a fair chance. After for the past six months of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Clean UI|Easy to use platform
Cons: Account statements could be more detailed|Limited ETF selection
I closed a profitable position at SSGA Pro (pcssgapro.glennallan.com) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Smooth onboarding|Customizable dashboard|Personal attention|Wide product range
Cons: Some tools only available on higher tiers|Cannot customize dashboard fully
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. SSGA Pro (pcssgapro.glennallan.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Dividend tracking|Risk management tools|Market news feed
Cons: Wish they had more educational resources|Would like more payment methods
After spending for nearly two years trying to make SSGA Pro (pcssgapro.glennallan.com) work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Segregated accounts|Dedicated account manager|Clean UI
Cons: No dark mode on mobile