Springetrade has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.springetrade.com.
I am in a dispute with Springetrade over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Regular updates|Low minimum deposit
Cons: Live chat only during business hours
I lost a significant amount because Springetrade did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: API access|Market news feed
Cons: No crypto staking|Would like more payment methods
I opened an account with Springetrade since the beginning of the year ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Full transparency|Regular platform improvements
Cons: Account statements could be more detailed|Could offer more webinars
After for a few weeks now with Springetrade, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Economic calendar|Good analytical tools
Cons: Wait times can be long during peak hours|Inactivity fee applies after 12 months
My withdrawal from Springetrade was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. since I opened my account last year of being strung along.
Pros: Social trading features|Professional team|Competitive fees|Tax reports included
Cons: No fractional shares|Spreads widen during volatile periods
I experienced a security concern with my Springetrade account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Demo account available|Clean UI|Reliable uptime|Dedicated account manager
Cons: No dark mode on mobile|No integrated tax optimization
I closed a profitable position at Springetrade and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Clean UI|Good mobile app
Cons: Minor UI glitches occasionally|No live chat on mobile
What really bothers me about Springetrade is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them from a blog post comparing services and I fell for the polished exterior. Never again.
Pros: Risk management tools|Reliable uptime
Cons: Search feature is basic|Some tools only available on higher tiers
My withdrawal request from Springetrade has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Multi-device support|Good mobile app|Customizable dashboard|Portfolio tracking tools
Cons: Currency conversion fee exists|Would like more payment methods
The onboarding at Springetrade was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Multi-device support|Two-factor authentication|Dedicated account manager|Fast deposits
Cons: Limited social trading features