sparkgenesisai.com has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: sparkgenesisai.com.
I closed a profitable position at sparkgenesisai.com and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Educational resources|Customizable dashboard
Cons: No live chat on mobile
I requested my data from sparkgenesisai.com under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Multiple order types|Dedicated account manager|High security standards
Cons: Inactivity fee applies after 12 months
sparkgenesisai.com has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Good mobile app|Comprehensive tools
Cons: Mobile app could be improved|Help articles are sometimes vague
I had high hopes for sparkgenesisai.com after reading several online reviews, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Dedicated account manager|Transparent fees
Cons: Wish they had more educational resources|Could offer more webinars
sparkgenesisai.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Educational resources|Wide product range
Cons: Website design could be more modern