Smith & Olsson has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 1 312 235 2641, fax 1 312 276 8515
Addresses: Suite 3600 155N Wacker Drive Chicago Illinois USA 60606 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.smithandolsson.com.
I signed up with Smith & Olsson when my bank disappointed me and I searched for alternatives and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Detailed reporting|Intuitive for beginners|Instant funding|Helpful community forum
Cons: Wait times can be long during peak hours|No dark mode on mobile
I have been trying to close my account with Smith & Olsson for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Detailed reporting|Clean UI
Cons: Limited cryptocurrency options|Website design could be more modern
Smith & Olsson seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Transparent fees|Good analytical tools|Two-factor authentication|Clear documentation
Cons: Account statements could be more detailed|Charting tools need more indicators
Customer support at Smith & Olsson seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Customizable dashboard|Excellent charting
Cons: Mobile app could be improved|Website design could be more modern