SMARTS FX PRO has been flagged by Comisión Nacional del Mercado de Valores for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Customer support at SMARTS FX PRO seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Quick verification|Social trading features|Easy withdrawals|API access
Cons: Website design could be more modern|Nothing significant
SMARTS FX PRO has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Multiple order types|Reliable uptime
Cons: Mobile app could be improved
After for over three years with SMARTS FX PRO, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Easy withdrawals|Competitive fees|Personal attention|Copy trading available
Cons: Currency conversion fee exists
The only good thing about SMARTS FX PRO is that they remind you why regulation matters. I found them after a trusted YouTuber reviewed them. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Portfolio tracking tools|Risk management tools
Cons: None so far
I requested my data from SMARTS FX PRO under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Fast execution|Demo account available|Instant funding
Cons: Onboarding videos are outdated
I am in a dispute with SMARTS FX PRO over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Customizable dashboard|Detailed reporting|Good mobile app
Cons: Wait times can be long during peak hours
The hidden fees at SMARTS FX PRO are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Fast execution|Multi-currency support|Fast deposits|Great customer service
Cons: Help articles are sometimes vague
Several red flags with SMARTS FX PRO: (1) They promise unrealistically high returns, (2) They're not registered with Comisión Nacional del Mercado de Valores, (3) Their contact information is vague, (4) They pressure you to deposit quickly. I recommend everyone do thorough due diligence before investing with any company.
Cons: Listed in warning databases|No transparency|Pressure to invest quickly
Do not believe the bonus offer from SMARTS FX PRO. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited through a podcast recommendation and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Fast deposits|No hidden fees|Regular platform improvements|Low minimum deposit
Cons: Wait times can be long during peak hours|Wish they had more educational resources
What really bothers me about SMARTS FX PRO is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after my brother mentioned them and I fell for the polished exterior. Never again.
Pros: Dedicated account manager|Responsive team|Easy to use platform|Tax reports included
Cons: Cannot customize dashboard fully