Smart Trade AI has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: smarttradeai.co.uk.
After spending for over a year trying to make Smart Trade AI work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Instant funding|Social trading features|Automated trading options|Good mobile app
Cons: Search feature is basic
After for the past six months with Smart Trade AI I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Great customer service|Reliable uptime
Cons: No live chat on mobile|Help articles are sometimes vague
Smart Trade AI has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Automated trading options|Responsive team|Intuitive for beginners
Cons: Slow to add new assets|Desktop app not available on Linux
I found this company through a friend who recommended it. Before investing, I checked various regulatory databases and found that Smart Trade AI has been flagged as an unauthorized entity. I informed my friend immediately. Please always verify with official sources - a quick search could save you thousands.
Pros: Website looks legitimate on the surface
Cons: Unauthorized firm|Found in IOSCO warnings database
Smart Trade AI seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Educational resources|Detailed reporting|Smooth onboarding|Excellent charting
Cons: No integrated tax optimization|Some tools only available on higher tiers
I am in a dispute with Smart Trade AI over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Comprehensive tools|Copy trading available|Risk management tools
Cons: Limited cryptocurrency options|Would like more payment methods
The onboarding at Smart Trade AI was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Portfolio tracking tools|Automated trading options
Cons: Inactivity fee applies after 12 months
My card was charged twice by Smart Trade AI on the same day. I had to dispute it with my bank. Smart Trade AI then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Comprehensive tools|Multiple order types
Cons: Account statements could be more detailed
If you are reading this considering Smart Trade AI - run. I wish I had read more negative reviews after comparing multiple platforms. I thought the positive ones were real. Maybe some are. My experience over for a few weeks now has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Dedicated account manager|Social trading features|Intuitive for beginners|Easy withdrawals
Cons: Mobile app could be improved
The platform at Smart Trade AI is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for the past year and a half of dealing with this, I have had enough.
Pros: Stable platform|Regular platform improvements
Cons: Could offer more webinars|Minor UI glitches occasionally