smart-epargne.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: smart-epargne.com.
I had high hopes for smart-epargne.com after reading several online reviews, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Professional team|Economic calendar|High security standards|Detailed reporting
Cons: Mobile app could be improved|No integrated tax optimization
The platform at smart-epargne.com is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for roughly four months of dealing with this, I have had enough.
Pros: Social trading features|Fast execution|Good mobile app
Cons: Limited demo account features
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. smart-epargne.com said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Wide product range|Full transparency
Cons: Spreads widen during volatile periods
smart-epargne.com locked my account without warning and demanded documents I had already submitted. since I retired last year later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Smooth onboarding|Instant funding
Cons: Withdrawal takes 1-2 business days|Wish they had more educational resources
Customer support at smart-epargne.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Good mobile app|Instant funding|Demo account available
Cons: Search feature is basic
smart-epargne.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Competitive fees|Automated trading options|Tax reports included
Cons: Website design could be more modern
I signed up with smart-epargne.com after hearing about them at a conference and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Multi-currency support|Two-factor authentication|Regular updates
Cons: Minimum deposit could be lower|Wait times can be long during peak hours
I have been trying to close my account with smart-epargne.com for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Quick verification|Two-factor authentication|No hidden fees|Segregated accounts
Cons: Help articles are sometimes vague