sm-advisors.com has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Note: this company is not connected and should not be confused with SM Investment Advisors Limited an entity registered with the Hong Kong Securities and Futures Commission
Phones: +852-8192-9422, +44-208-798-3087
Addresses: No. 31 A Wyndham Street Central Hong Kong Hong Kong; 33 Canada Squ... This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: sm-advisors.com.
I had a dispute with sm-advisors.com and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Fast deposits|Quick verification
Cons: No fractional shares
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. sm-advisors.com recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Full transparency|Regular updates|Copy trading available|Clean UI
Cons: Some tools only available on higher tiers
KYC with sm-advisors.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Competitive fees|Great customer service|Dedicated account manager|Easy to use platform
Cons: Wish they had more educational resources
The platform itself is okay, but the customer service at sm-advisors.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Risk management tools|Demo account available|Portfolio tracking tools
Cons: Onboarding videos are outdated
I am in a dispute with sm-advisors.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Instant funding|Segregated accounts
Cons: Limited ETF selection|Live chat only during business hours
sm-advisors.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Fast execution|Educational resources|Regular updates|Intuitive for beginners
Cons: No integrated tax optimization
Opened my account with sm-advisors.com through a financial advisor and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Competitive fees|Automated trading options|No hidden fees|Professional team
Cons: Mobile app could be improved
After using sm-advisors.com for about three months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Real-time alerts|Easy to use platform
Cons: Mobile app could be improved|Email notifications too frequent
I referred a friend to sm-advisors.com when my bank disappointed me and I searched for alternatives. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Educational resources|Easy withdrawals|Clear documentation
Cons: No phone support on weekends