Shintomi Trading has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: (02) 9191 9734
Addresses: 12-21-2 Otemachi Chiyoda-Ku Tokyo 100-0004 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.shintomitrading.com.
I experienced a security concern with my Shintomi Trading account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Clear documentation|Two-factor authentication|Helpful community forum
Cons: Mobile app could be improved|Research section could be deeper
KYC with Shintomi Trading is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Fast execution|Personal attention|Regular updates
Cons: Live chat only during business hours
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Shintomi Trading said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Real-time alerts|Competitive fees|Good mobile app|Reliable uptime
Cons: No dark mode on mobile
I requested my data from Shintomi Trading under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Fast support response|Customizable dashboard|Segregated accounts|Helpful community forum
Cons: Mobile app could be improved
I had a dispute with Shintomi Trading and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Risk management tools|Multiple order types
Cons: Slow to add new assets
Shintomi Trading locked my account without warning and demanded documents I had already submitted. for about eight months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Competitive fees|Market news feed|Customizable dashboard
Cons: Would like more payment methods|Could offer more webinars
If you are reading this considering Shintomi Trading - run. I wish I had read more negative reviews through my accountant's suggestion. I thought the positive ones were real. Maybe some are. My experience over for just over a year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Low minimum deposit|Great customer service|Risk management tools|Stable platform
Cons: No crypto staking