Shenzhen Capital Management

Shenzhen Capital Management has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.

I closed a profitable position at Shenzhen Capital Management and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.

Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Shenzhen Capital Management recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.

Shenzhen Capital Management advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.

Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Shenzhen Capital Management said it was market conditions. Same news, another broker filled me properly. They are not honest.

I had high hopes for Shenzhen Capital Management after a trusted YouTuber reviewed them, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.

I experienced a security concern with my Shenzhen Capital Management account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.

I gave Shenzhen Capital Management a fair chance. After since last summer of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.

I am in a dispute with Shenzhen Capital Management over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.

Do not be fooled by the professional-looking website. Behind the scenes, Shenzhen Capital Management is disorganized and incompetent. I found them while looking for alternatives to my previous provider and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.