Servelius (servelius.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: +442038079988, +442038079132
Addresses: 160 Blackfriars Road London SE1 8EZ United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.servelius.com.
Servelius (servelius.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Clear documentation|Low minimum deposit
Cons: Minor UI glitches occasionally|Spreads widen during volatile periods
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Servelius (servelius.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Educational resources|API access
Cons: Search feature is basic|Limited cryptocurrency options
Servelius (servelius.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Competitive fees|Segregated accounts
Cons: No fractional shares|Slow to add new assets
Servelius (servelius.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Two-factor authentication|Professional team|Good mobile app|Responsive team
Cons: Limited social trading features|Slow to add new assets
Do not use Servelius (servelius.com) for anything serious. I used them for about eight months for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Regular updates|Fast deposits|Real-time alerts|Social trading features
Cons: No phone support on weekends|Slow to add new assets
Servelius (servelius.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Excellent charting|Transparent fees|Fast execution
Cons: Currency conversion fee exists
I requested my data from Servelius (servelius.com) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Segregated accounts|Social trading features
Cons: Wish they had more educational resources