Safe Mark Limited has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Addresses: International Commerce Centre 1 Austin Road West Kowloon Hong Kong This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.safemarkhk.com.
KYC with Safe Mark Limited is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: High security standards|Good mobile app|API access|Clean UI
Cons: Charting tools need more indicators|Would like more payment methods
Safe Mark Limited has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Educational resources|Clean UI|Good mobile app|Demo account available
Cons: Limited cryptocurrency options|Mobile app could be improved
Safe Mark Limited locked my account without warning and demanded documents I had already submitted. for a couple of months now later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Quick verification|Real-time alerts|Market news feed
Cons: Cannot customize dashboard fully
I lost a significant amount because Safe Mark Limited did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Responsive team|Intuitive for beginners
Cons: No phone support on weekends
I am in a dispute with Safe Mark Limited over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Multi-device support|Helpful community forum|Multiple order types|Wide product range
Cons: Wait times can be long during peak hours|Limited cryptocurrency options
I trusted Safe Mark Limited with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Risk management tools|Automated trading options|Real-time alerts|Fast support response
Cons: Nothing significant|Could offer more webinars
The platform itself is okay, but the customer service at Safe Mark Limited is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Two-factor authentication|Fast execution|Transparent fees
Cons: Slow to add new assets
I had high hopes for Safe Mark Limited through my accountant's suggestion, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Good mobile app|Regular updates|Multi-device support|Economic calendar
Cons: Search feature is basic|Currency conversion fee exists