Ruby Bex has been flagged by Financial Markets Authority for "Fraud and Other Types of Misconduct". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I found Ruby Bex through a financial advisor and the initial impression was positive. But for about five months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Customizable dashboard|Clean UI|Educational resources|Copy trading available
Cons: Cannot customize dashboard fully
The platform itself is okay, but the customer service at Ruby Bex is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Easy withdrawals|High security standards|Tax reports included|Copy trading available
Cons: No dark mode on mobile|Wait times can be long during peak hours
After doing some research AFTER the fact (I know, I should have done this first), I discovered that Ruby Bex is not authorized by any legitimate financial regulator. They are operating illegally. The website looks very professional but it's all a facade. Please check the regulatory warnings database before investing with ANY company.
Pros: Professional looking website
Cons: No regulatory oversight|Money disappeared|Fake testimonials
I was about to invest with Ruby Bex but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Markets Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Flagged by Financial Markets Authority|Cannot verify credentials
The onboarding at Ruby Bex was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Tax reports included|Real-time alerts|Wide product range|Segregated accounts
Cons: No fractional shares|Research section could be deeper
I requested my data from Ruby Bex under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Clean UI|Excellent charting|Low minimum deposit|Segregated accounts
Cons: No live chat on mobile|Live chat only during business hours
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Ruby Bex recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Segregated accounts|Instant funding|Easy withdrawals|No hidden fees
Cons: Account statements could be more detailed