Royal Stone Group (aka Royal-StLtd) has been flagged by Ontario Securities Commission for "Unregistered/Unlicensed entity offering financial products or services". Royal Stone Group (aka Royal-StLtd) found at Royal-StLtd.com, https://cadfinra.royal-stltd.com/ and https://royal-stltd.com/wp-content/uploads/2024/10/Finseu-Licence_Royal-Stone-Group-1.pdf is not registered in Ontario to engage in the business of trading in securities. This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I want to warn everyone about Royal Stone Group (aka Royal-StLtd). They have been flagged by Ontario Securities Commission as an unauthorized entity. I wish I had checked before investing. They use high-pressure sales tactics and fake testimonials. Once you send money, getting it back is nearly impossible.
Pros: Initially responsive customer service
Cons: No regulatory oversight|Money disappeared|Fake testimonials
KYC with Royal Stone Group (aka Royal-StLtd) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Easy to use platform|Dedicated account manager|Good analytical tools|Clean UI
Cons: Minimum deposit could be lower|Would like more payment methods
Royal Stone Group (aka Royal-StLtd) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Good mobile app|High security standards|Low minimum deposit|Social trading features
Cons: Limited ETF selection
I was about to invest with Royal Stone Group (aka Royal-StLtd) but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Ontario Securities Commission has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Flagged by Ontario Securities Commission|Cannot verify credentials
Customer support at Royal Stone Group (aka Royal-StLtd) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Good analytical tools|Smooth onboarding|Responsive team
Cons: Account statements could be more detailed|Limited demo account features
I closed a profitable position at Royal Stone Group (aka Royal-StLtd) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Automated trading options|Copy trading available
Cons: Wait times can be long during peak hours
I looked into Royal Stone Group (aka Royal-StLtd) and found they appear in the regulatory warnings database. Ontario Securities Commission has issued a notice about this firm. Whether this is a misunderstanding or a serious concern, the fact remains that proper due diligence is essential. Always verify the regulatory status of any company before investing your hard-earned money.
Pros: Information is publicly available for verification
Cons: Flagged by international regulators|Due diligence required
My card was charged twice by Royal Stone Group (aka Royal-StLtd) on the same day. I had to dispute it with my bank. Royal Stone Group (aka Royal-StLtd) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Smooth onboarding|Clear documentation
Cons: Some tools only available on higher tiers|No integrated tax optimization
Royal Stone Group (aka Royal-StLtd) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Good analytical tools|Low minimum deposit|Portfolio tracking tools
Cons: Email notifications too frequent